Warranty

Frontier Optics warrants that all catalog products to be free from defects in material and workmanship for a period of 90 days from the date of shipment. Frontier Optics guarantees its products will meet specifications as stated in our catalog when properly installed, operated and maintained.

Returns

Products ordered in error are allowed to return within 30 days of purchase if the products are returned unopened and in original packaging. A 25% restocking fee may apply based upon time since purchase and quantity being returned. Credit will be issued only after receipt of product and evaluation of condition (shipping charges are notrefundable).

If you receive items that have been damaged during shipment, or find that your shipment is incomplete, please contact us within 10 days for an immediate replacement. After 10 days, an additional handling fee may be imposed.

In case you determine that a product or part is not made to our published specifications, Frontier Optics must receive notification within 30 days of receipt of the parts. Upon notification, Frontier Optics will advise the customer of the best procedure for replacing the parts. The customer must obtain RMA number before returning discrepant material.

Frontier Optics may choose to return items that have any visible damage or signs of tampering, at the customer’s expense.

Return MaterialAuthorization (RMA)

All products returned to Frontier Optics must have a Return Material Authorization (RMA) number. Return authorization requests can be made via email at Sales@frontier-optics.com regarding problems with products or shipment from Frontier Optics.

Please have your purchase order number, or our confirmation number available as proof of purchase when you request authorization for return. We will provide shipping instructions at the time the RMA number is assigned.  When possible, items should be returned in original packaging with all paperworkintact. The RMA number provided to you MUST be written on the outside of the shipping package for identification.

RMA numbers will remain active for30 days from the date of issue. Products must be returned to Frontier Optics during that time.

Return shipping to be prepaid by the customer.

Taxes

The listing prices do not include state or local sales taxes, duties, use, exercise or similar taxes. To avoid any inconvenience, please supply us with a tax exemption certificate from your state. Otherwise we would have to charge those taxes to you.